Terms & Conditions

Sorviq is operated by MIJ Enterprises LLC.
These Terms & Conditions apply to all purchases and use of sorviq.com. By accessing or purchasing from our website, you agree to the terms outlined below.

General Information

Sorviq provides products for personal use through our online store. We reserve the right to update, modify, or discontinue products, services, or website content at any time without prior notice.

All information on this website is provided for general informational purposes only and may be updated or corrected when necessary.

Orders & Payments

When placing an order, you agree that all information provided is accurate and complete. Orders are subject to availability and acceptance.

We accept secure payments through major payment providers, including Visa, Mastercard, American Express (AMEX), Discover, and Shop Pay. Payments are processed through encrypted payment gateways to ensure security.

Shipping & Delivery

Order Cut-Off Time: 12:00 PM Pacific Standard Time (PST), Monday–Friday (excluding holidays).

Orders placed before the cut-off time begin processing the same business day. Orders placed after the cut-off time or on weekends and holidays begin processing the next business day.

All orders require 1–3 business days for handling and preparation before shipment. Shipping is free on all orders.

Transit times vary by destination:

- USA: typically 4–10 business days after shipment

- UK, Australia, Canada, and New Zealand: typically 4–14 business days after shipment

Total delivery time includes processing plus transit time.

Every shipment includes a tracking number. If delivery cannot be completed, the carrier may redirect the package to a nearby pickup location.

International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

For full shipping details, please review our Shipping Policy:
https://sorviq.com/policies/shipping-policy

Returns, Refunds & Exchanges

All returns, exchanges, and refund eligibility are governed by our Refund Policy.

Customers have 60 days from delivery to initiate a return request. Once a return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method and may take 1–15 business days to appear depending on your payment provider.

Return shipping costs are the responsibility of the customer unless otherwise agreed.

For complete details, please review our Refund Policy:
https://sorviq.com/policies/refund-policy

Order Changes & Cancellations

Address changes or cancellations can be requested before an order has shipped. Once an order has been dispatched, it will be handled according to our Refund Policy.

Privacy & Data Protection

Your privacy is important to us. By using this website, you acknowledge that your personal data may be collected and processed as described in our Privacy Policy.

Please review our Privacy Policy here:
https://sorviq.com/policies/privacy-policy

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Sorviq and may not be copied, reproduced, or distributed without permission.

Customer Support

Customer Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday–Sunday: Closed
Holidays: Closed

Email: hello@sorviq.com
Phone: +1 (307) 288-3376

Our support team responds to inquiries within 24 hours during business days.